Support

Need help with FainLane? Email prashant@fainlane.com. Support is provided in English by the independent developer, with a target response time of five business days, excluding weekends and Japanese public holidays. Response times are not guaranteed.

For an app problem, include your FainLane version, macOS version, terminal name, and a short description of what happened. For a purchase or license question, include your order number and purchase email address.

Please don’t send passwords, SSH keys, payment-card details, or sensitive clipboard images. If a diagnostic report would help, you can review and export one in FainLane’s Settings → Diagnostics, then choose whether to attach it. Reports are never sent automatically.

Purchase and license help

Where is my license key?

Check your Lemon Squeezy purchase receipt, including your spam folder. You can also retrieve your purchase through Lemon Squeezy My Orders. Email us if you still need help finding or activating your license.

How do I cancel my subscription?

Use the subscription-management link in your receipt or open your purchase in Lemon Squeezy My Orders. Cancel before your next renewal and check the cancellation confirmation. You can continue using FainLane until your paid period ends. Uninstalling the app does not cancel your subscription.

Can I get a refund?

Email us within 14 days of your first purchase for a full refund. Annual renewals are outside this voluntary refund window. This does not affect your legal rights. See Terms & License for the full policy.

Can I move my license to a new Mac?

Yes. Each license covers one active Mac at a time. Email us if you need help releasing the old activation, including when the old Mac is lost or no longer works. Using FainLane on additional Macs requires additional licenses.

For privacy questions or requests about your personal information, use the same email address. See our Privacy Policy.